Welcome to the customer support section of A&W. We want you to have a pleasant shopping experience. Below is an outline of Website terms and conditions as well as our return policy and security details. To contact an A&W representative, please view our contact page for more information.
Shipping & Returns
Claims of shortage, exchange or returns, must be made within 5 days, returns must be in original cartons. Special orders cannot be returned. Please contact customer service at 865-966-1133 for a return authorization number.Terms & Conditions
We gladly accept American express, MasterCard, and Visa.
Terms: net 10th prox.
A service charge of 1% per month will be added after maturity. Annual percentage rate 18%.
Security
Your order information is confidential and encrypted. No one outside of A&W can gain access to it. You are at zero risk when you place an order with us.
If you have any reason to suspect that your account has been compromised, please call customer service at 1800-738-1133 as quickly as possible.